Loom is the operations console for Community-Based Organizations in the New York Social Care Network. From intake and screening to callbacks and reimbursement — one workspace, one source of truth.
Capture new clients in under a minute with duplicate detection and agency routing by zip. Every record stays searchable, scoped to the people who should see it, and auditable.
C-104Maria RiveraBronxActiveC-103James OkaforBrooklynScreeningC-102Aisha KhanQueensIntakeC-101Devon MillerBronxActiveHRSN screenings move through a stage pipeline your team can actually see, with the requirements for each step spelled out before anyone hits them. Missed callbacks surface at the top of the queue — nothing falls between the cracks.
Generate the reports and evidence your MCO and lead entity need — with encounter counts, unit rates, timestamps and staff attribution already attached, because they were recorded as the work happened.
Services are delivered at no cost to eligible members through the Social Care Network. A screening establishes which of these someone qualifies for — and Loom tracks each one through to delivery.
Know someone who may qualify? Send a referral — it takes a few minutes, and missing details will not stop it.
Client PHI handled per HIPAA and your organization's privacy policies, with encrypted transport and a signed BAA behind the infrastructure.
Staff, supervisors and directors each see only what their role and pipeline stage allow. Unknown roles see nothing.
Every touchpoint recorded, timestamped and attributed — including who was refused access, not only who was granted it.